Contact

Getting hold of us

One person builds this, so there is no ticket queue and no first-line script. Mail lands with the person who wrote the code.

Support

hello@buildchute.com

Anything about your account, billing or a build that will not install. Include the install link if there is one — it identifies the build, the app and the platform in one string.

Security

security@buildchute.com

Vulnerability reports get a reply within a day. Please do not open a public issue first. Testing against your own workspace is fine; testing against someone else's is not.

Bugs and requests

hello@buildchute.com

What you expected, what happened, and the CI provider if it involves an upload. A failing job's log is worth more than a description of it.

Before writing in about a failed iOS install, the troubleshooting section covers the three usual causes — an unregistered device, an expired certificate, and a link opened somewhere other than Safari.

No contact form on purpose. Mail is easier to keep a record of, on both sides.